Washington State University
BUSINESS POLICIES AND PROCEDURES MANUAL

PERSONNEL
60.86
Revised 9-11
Health and Wellness Services
335-5759 Human Resource Services
335-4521

Employee Assistance Program

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OVERVIEW

The University's Employee Assistance Program (EAP) provides confidential counseling and referral services. The program assists employees in identifying and resolving or managing personal issues, such as:

The Employee Assistance Program is intended to:

The Employee Assistance Program is not intended to provide long-term assistance, but does provide various types of short-term assistance services, typically no more than five sessions per specific concern. The EAP also provides referrals for long-term assistance.

EMPLOYEE ASSISTANCE PROGRAM AT WSU

Washington State University, in collaboration with the Office of the State Human Resources Director and other assistance providers, furnishes services to all employees regardless of their location.

NOTE: For purposes of this section, civil service and collective bargaining unit employees are referred to collectively as classified employees.

Pullman Employees

All Pullman faculty, administrative professional, and classified employees are eligible for assistance by the University's Employee Assistance Program (EAP). The Division of Student Affairs and Enrollment provides counseling services to graduate students through WSU Counseling Services.

The University's Employee Assistance Program (EAP) reports to the Executive Director of Health and Wellness Services. The EAP may make referrals to appropriate University service units, such as:

Other technical experts may be contacted as appropriate with the permission of the employee.

For short-term assistance, counseling by a licensed psychologist is available. For longer-term assistance, EAP provides referrals to counseling resources in the community.

Contacting EAP Personnel

To make an appointment with an EAP psychologist or counselor, telephone 335-5759.

EAP assistance may also be accessed from the EAP website, at:

http://www.eap.wsu.edu/

Emergency Assistance

For emergencies during nonbusiness hours, contact:

Referrals

A supervisor may refer an employee to the Employee Assistance Program (EAP) office or seek guidance from the EAP regarding an employee issue. A supervisor or an employee may elect to contact the EAP office directly. EAP office personnel are permitted disclose to the employee that the supervisor consulted with the EAP.

The EAP office provides information or appointments as soon as possible.

Non-Pullman Employees

All non-Pullman faculty, administrative professional employees, classified employees, and graduate assistants are eligible for assistance from the Office of the State Human Resources Director Employee Assistance Program. Services are available to employees located in every county in Washington.

Contacting the State EAP

Employees may contact the state EAP directly. A supervisor may refer an employee to the EAP.

For more information about specific services provided by state EAP:

http://www.hr.wa.gov/

3400 Capitol Boulevard, Suite 103
Olympia, WA 98504
Telephone: (360) 753-3260
Fax: (360) 664-0498

WORK TIME AND COST

Appointments with the Pullman or State EAP

Release Time

An employee must have the approval of the supervisor for time away from the workstation. Employees and supervisors should agree upon appointment times in advance. The employee is not required to provide the reason for the visit to the supervisor. EAP appointments are considered release time.

Direct questions regarding use of release time to Human Resource Services; telephone 509-335-4521.

Cost

The EAP provides consulting services to employees free of charge for short-term care. However, the EAP is not intended to be a substitute for long-term counseling options provided through University employee benefit plans. Contact Human Resource Services or the individual insurance carrier to determine whether employee medical insurance covers the cost of the assistance service.

For information regarding University employee benefit plans, see the Current Employees--Benefits area of the HRS website at:

http://hrs.wsu.edu/

Appointments with External Service Providers

Employee Leave

If referral is made to an external organization for services not related to conditions or stuations for which sick leave is available, employees must use annual leave, compensatory time, or leave without pay for the visit. NOTE: The employee is not required to use sick leave for the visit, even if applicable.

If referral is made to medical or psychological services, employees may use sick leave, annual leave, compensatory time, or leave without pay.

For visits to other types of agencies, employees use annual leave, compensatory time, leave without pay, or sick leave if appropriate.

Cost

Although there are no charges for services provided by EAP, employees are responsible for the cost of visiting any external service provider.

In many cases, an employee's medical insurance benefits may cover some of the costs involved. Contact Human Resource Services or the individual insurance carrier to determine whether employee medical insurance covers the cost of the assistance service.

For information regarding University employee benefit plans, see the Current Employees--Benefits area of the HRS website at:

http://hrs.wsu.edu/

CONFIDENTIALITY

Confidentiality is maintained regarding all contacts with the EAP to the extent allowed by law.

If a supervisor refers an employee to the EAP, the program confirms for the supervisor, upon his or her request:

The EAP releases no other information to the supervisor or others without the consent of the employee.