Washington State University
BUSINESS POLICIES AND PROCEDURES MANUAL

COMPUTING AND TELECOMMUNICATIONS
85.39
Revised 10-04
Information Technology Services
335-3355

Telephone/Network Installation and Repair

PDF link

SERVICE CHANGES

Information Technology Services (ITS) provides telecommunications services to the Pullman, ICN, and WSU urban campuses.

Some procedures are universal and apply to all WSU locations, while some policies and procedures may vary with the site.

Pullman Campus and Research and Extension Units

Departments located at the Pullman campus and research and extension units not located at the urban campuses are to send all requests to move, change, disconnect, or add new telecommunications services to Communications and Network Services (CNS) using the online order forms located at:

http://infotech.wsu.edu/communications/

Select Service Request Forms or Repair Request.

For assistance with completing the online order form, contact one of the following ITS groups:

To locate an ITS customer coordinator, go to the Information Technology Services web site at:

http://infotech.wsu.edu/

Select Service Related Links, then
Select Project Coordination.

ICN and Urban Campuses

Departments located at the urban campuses should send requests to move, change, disconnect, or add new telecommunications services to the designated campus Telecommunications Coordinator.

  • Spokane Coordinator
358-7681
  • ICN Spokane Coordinator
324-7321
  • Tri-Cities Coordinator
372-7275
  • Vancouver Coordinator
546-9591

See 85.44 for telephone dialing procedures.

Telecommunication Products and Features

For more information regarding available telecommunications products and features, go to the ITS Communications and Network Services web site at:

http://infotech.wsu.edu/communications/

SERVICE REQUESTS

Service request processing is available online at the ITS Communications and Network Services web site. See above.

NOTE: Do not attempt to place orders directly with the telephone company or other outside vendor.

Each online service request provides explanations for most of the fields to be completed.

After submitting a service request to CNS, the department receives an e-mail confirmation reference number and a full description of the order.

Account Coding

In the online user profile, the user enters the budget/project coding for the account most often used to support communications and network service charges.

In the online service request, the user may enter a different budget/project code to support one-time and/or monthly charges for the service selected.

NOTE: The user must have expenditure authority for each budget/project listed. See 70.02.

Additional Information

CNS contacts the requesting individual if any additional information is needed to complete the request.

REPAIRS

Information Technology Services troubleshoots reported problems. ITS repairs malfunctions in equipment provided by ITS.

Reporting Problems

WSU Pullman

Use the following website to report problems at WSU Pullman:

https://infotech.wsu.edu/CNSrepair/

Non-Pullman Locations

Departments having difficulty using or accessing the above web page or non-Pullman departments use the following numbers to report problems:

Campus

8 a.m - 5 p.m.

After Business Hours

Pullman

335-3355

335-3355

Spokane

358-7685

358-7500

ICN Spokane

324-7321

324-7321

Tri-Cities

372-7334

372-7334

Vancouver

546-9770

546-9770

Other Research and
Extension Units

335-3355

335-3355

See 85.44 for telephone dialing procedures.

Be prepared to provide the pertinent telephone/Ethernet and room numbers. Also give the name of a departmental contact who can provide access and describe the problem to repair personnel.