Washington State University
BUSINESS POLICIES AND PROCEDURES MANUAL

COMPUTING AND TELECOMMUNICATIONS
85.41
Revised 10-04
Information Technology Services
335-3355

Toll Call Authorization

PDF link

CHARGING TOLLS

Long-distance telephone tolls may be charged to appropriate University accounts on the basis of employee authorization codes or calling cards.

NOTE: Individuals may not use University-paid long-distance telephone services for personal telephone calls, even if the cost of the calls is later reimbursed.

Usage Report

Each month, WSU Information Technology Services (ITS) Communications and Network Services (CNS) makes available online reports detailing and summarizing telecommunications expenditures for each budget/project. The report details all toll calls, providing dates, times, destinations, and callers' names. See 85.42.

To view the monthly statements, go to the ITS CNS website at:

https://infotech.wsu.edu/OnlineStmts/Default.aspx

REQUESTING AUTHORIZATION

Administrators may authorize personnel to make toll calls by requesting an authorization code and/or calling card for each person requiring use of toll lines.

Individuals who need to charge calls to more than one account may be assigned a different authorization code and/or calling card for each account.

Request Authorization Code or Calling Card

Use the CNS online order request form to add or delete a code or calling card or to change restrictions, budget or employee information.

Service request forms are available online from the ITS CNS website at:

http://infotech.wsu.edu/communications/

Select Service Request Forms,
Log in with Network ID and password, then
Select the applicable service to add, change, or delete.

Upon receiving the service request, CNS sends an e-mail confirmation and a description of the order to the department.

Assistance

For assistance with completing the online order form, contact the ITS Customer Coordinator Group or CNS Work Order Management.

CNS Work Order Management

To contact CNS Work Order Management, telephone 335-2378.

ITS Customer Coordinators

To locate an ITS customer coordinator, go to the ITS website at:

http://infotech.wsu.edu/

Select Service Related Links, then
Select Project Coordination.

Filing

After notifying the employee of the new code and/or changes, the department files a copy of the e-mail notification of the approved request for telephone authorization codes or calling cards.